Legal
Short. Fair. Readable.
These terms govern your use of Mindola, including our Acceptable Use Policy and copyright takedown procedures. Read them alongside our Privacy Policy, DPA, subprocessors, and cookie notice.
You agree to these terms by signing up for or using Mindola. Mindola is the contracting party. Dutch law governs, and the courts of Amsterdam have exclusive jurisdiction unless consumer-protection law permits otherwise.
You are responsible for keeping your credentials secure and for all activity on your account. Report any compromise immediately. We enforce one human per account; team workspaces are in development. Onboarding may require identity verification (KYC) for lens publishers, and separate voice-cloning consent under GDPR Article 9 before voice features activate.
All captured content belongs to you. You grant Mindola a non-exclusive technical license to host, index, embed, and serve your content through lenses, and to display it in your dashboards. We never use your data for training, sell it, or share it.
You warrant that you own or have the necessary rights to everything you upload, every URL you ingest, and every voice recording. You indemnify Mindola against third-party claims arising from your content.
The full Acceptable Use Policy appears below and is part of these terms. In summary:
Mindola lenses are AI personas, not licensed practitioners. A lens may not be positioned as providing medical, mental-health, legal, or financial/investment advice. Discussing these subjects is fine; positioning the lens as the practitioner is not.
You may only publish lenses of yourself or of individuals who have signed a standalone consent form. Voice samples must be your own. Publishing lenses of public figures, celebrities, politicians, or others without written consent is prohibited (Dutch Portretrecht, EU likeness rights, AI Act Article 50(4)).
The Netherlands digital-consent age is 16. You may not publish lenses targeting minors. Visitors must confirm they are 16+ before chatting; under-16 access is blocked.
Anything illegal where you or your visitors are located; sexual content involving minors (reported immediately); targeted harassment, threats, or doxxing; deceptive content (phishing, brand impersonation, fraud); malware, exploit code, or weapons instructions; and disinformation or coordinated inauthentic behavior.
The EU AI Act (Reg. 2024/1689) Article 50 requires visitors to know they are talking to AI. Mindola enforces this platform-wide: "AI version of [Owner]" badges, voice-call audio cues, and deepfake disclosures cannot be hidden, customized, or removed.
Voice samples are biometric data under GDPR Article 9. Recording provides explicit consent via a standalone form. You may revoke consent at any time from your dashboard; revocation deletes voice models from our processor (ElevenLabs) and Mindola storage within 24 hours. You warrant that uploaded voices are your own.
Pricing appears on the pricing page. Plans renew monthly; cancellation via Settings → Subscription preserves access through the billing period. We do not pro-rate partial months by default, but support@mindola.ai handles unusual circumstances. VAT is added at checkout per EU rules.
EU individual consumers have 14 days to withdraw under the Consumer Rights Directive and Dutch Civil Code 6:230o. For digital services, this right waives only if you actively use the service before the 14 days end and explicitly acknowledge the waiver. B2B accounts do not have the 14-day withdrawal right.
We work to keep the service available. Consumer plans currently have no contractual SLA. Enterprise contracts may include SLAs — contact sales@mindola.ai.
Products are provided "as is" to the extent legally permitted. Total aggregate liability in any 12-month period is capped at the fees paid in that period. Nothing excludes liability that the law cannot exclude: fraud, gross negligence, death, or personal injury.
You can close your account via Settings → Danger zone, which triggers GDPR Article 17 erasure. Mindola may terminate for breaches of these terms or the Acceptable Use Policy, or on service discontinuation (with 60 days' notice and a working export).
Dutch law applies; disputes go to the Amsterdam courts unless consumer-protection law permits a different forum. EU Online Dispute Resolution: ec.europa.eu/consumers/odr.
Material changes trigger an email to affected accounts and an updated "last updated" date. Continued use after the effective date constitutes acceptance.
Questions? hello@mindola.ai