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legal · terms

Short. Fair. Readable.

The contract that governs your use of Mindola, the canonical Acceptable Use Policy, and the notice-and-takedown procedure for copyright claims - all in one place. Read alongside our Privacy / DPA / Subprocessors / Cookies page. Last updated 2026-05-23.

1. The agreement

By signing up or using Mindola you agree to these terms. The contracting party is Mindola. Dutch law governs this agreement; the courts of Amsterdam have exclusive jurisdiction unless a mandatory consumer-protection law lets you pick a different forum.

2. Your account

You're responsible for keeping your credentials safe and for everything that happens under your account. Tell us right away if you think it's been compromised. One human per account; the team workspace pattern is in development.

Onboarding may require identity verification (KYC) for owners who publish a lens, and a separate, standalone voice-cloning consent (GDPR Art. 9) before any voice features are enabled.

3. Your content, your call

Everything you capture is yours. You grant Mindola the non-exclusive technical licence needed to host, index, embed, and serve it through your lenses, plus to display it in the dashboard. We do not train on your data, we do not sell it, we do not share it. See the privacy page.

You warrant that you own or have all necessary rights to every capture you upload, every URL you ingest, and every voice sample you record. You indemnify Mindola against any third-party claim arising from your content.

4. Acceptable use

The full canonical list lives in the Acceptable Use section below. The summary that follows is part of these Terms; if anything diverges, the full AUP controls.

Prohibited professional advice

A Mindola lens is an AI persona. It is not a licensed practitioner. Lenses may not purport to give:

  • Medical advice - diagnosis, treatment recommendations, prescriptions. Triggers the EU Medical Devices Regulation and unauthorized-practice statutes in every member state.
  • Mental-health advice - therapy, psychiatry, clinical psychology.
  • Legal advice - anything that would constitute the practice of law in your jurisdiction.
  • Financial or investment advice - security recommendations, tax planning, regulated brokerage activity.

You can talk about these subjects ("here's how I think about hiring my first lawyer") but you can't position the lens as the practitioner.

No impersonation

You may publish a lens only of yourself or of someone who has signed a separate, standalone consent form. Voice samples must be your own; signed consent from the verified-identity account is required. Publishing a lens "of" a public figure or other person without their consent is prohibited regardless of how good your training material is. NL Portretrecht (Auteurswet Art. 19-21) plus AI Act Art. 50(4) cover this.

No minors as targets

The digital-consent age in the Netherlands is 16. You may not publish a lens whose audience or marketing targets minors (e.g. a "Made for Kids" channel or its equivalent). Visitors confirm they are 16+ before chatting; under-16 entry is blocked at the platform layer.

Content you own

Every capture, URL ingest, file upload, and recording carries a warranty that you own or have licence to the content. You indemnify Mindola against IP claims arising from your uploads. For YouTube material, upload your own files (downloaded via YouTube Studio) or use the YouTube Data API for transcripts and metadata - Mindola does not perform server-side video download. We have a three-strike rule for repeat copyright infringement before permanent account removal. The notice-and-takedown process is documented in the Copyright section below.

Banned content

  • Anything illegal where you or your visitors are.
  • Sexual content involving minors. Reported to NCMEC and the relevant authority immediately.
  • Targeted harassment, threats, or doxxing of any individual.
  • Content designed to deceive - phishing, impersonation of a brand or service, fraud.
  • Malware, exploit code, instructions for weapons or biothreats.

Platform integrity

You may not scrape Mindola, evade rate limits, reverse-engineer the service for a competitive product, or operate automated tooling that interferes with other accounts. Vulnerability research is welcome via security@mindola.ai; test on your own account only.

AI disclosure (non-negotiable)

The platform-level AI badge, voice-call audio cue, and deepfake notice are required by the EU AI Act Article 50 from 2 Aug 2026. They cannot be hidden, customised, or removed. Attempting to circumvent these is a termination-grade violation.

Enforcement

We respond to reports of violations submitted through /report or abuse@mindola.ai. Most reviews take less than 24 hours. We document every removal in an internal log; appeals go to appeals@mindola.ai.

5. AI disclosure (you must keep it visible)

The EU AI Act (Reg. 2024/1689) Article 50 requires every visitor to know they are talking to AI. Mindola enforces this at the platform layer: the "AI version of [Owner]" badge, the voice-call audio cue, and the deepfake disclosure cannot be hidden, customized, or removed by lens owners.

6. Voice cloning

Voice samples are biometric data under GDPR Article 9. By recording a sample, you provide explicit consent via a standalone form (not buried in these terms). You may revoke consent at any time from the dashboard with no friction; revocation deletes the voice model from our processor (ElevenLabs) and our storage within 24 hours.

You warrant that the voice you upload is your own. You may not clone someone else's voice through Mindola, even with their spoken consent - the consent form must be signed by the same identity as the verified account.

7. Plans, billing, refunds

Pricing is on the pricing page. Plans renew monthly. Cancel any time via Settings → Subscription - you keep access until the end of the billing period. We do not pro-rate refunds for partial months as a default policy, but mail support@mindola.ai if something unusual happened and we will work it out.

VAT is added at checkout per EU rules: NL 21% for Dutch customers, customer-country rate for EU B2C via the OSS scheme, reverse-charge for valid VAT-registered EU B2B (VIES checked).

8. Consumer rights (14-day withdrawal, B2C only)

If you sign up as an individual consumer in the EU, the Consumer Rights Directive (Art. 9) and NL Civil Code 6:230o give you 14 days to withdraw from the contract. For digital services this right is waived only if you actively start using the service before the 14 days end and explicitly acknowledge the waiver - Mindola surfaces that acknowledgement as a clear checkbox at first paid use.

B2B accounts (registered company with VAT/KvK) do not have the 14-day right.

9. Uptime

We try hard to keep Mindola up. Consumer plans don't currently include a contractual SLA. Enterprise contracts can - talk to sales.

10. Warranty + liability

The product is provided "as is" to the extent permitted by law. Our total aggregate liability to you in any 12-month period is capped at the fees you paid us in that period. Nothing in these terms excludes liability that can't be excluded by law - fraud, gross negligence, death, or personal injury.

11. Termination

You can close your account from Settings → Danger zone, which triggers GDPR Article 17 erasure. We can terminate accounts for breach of these terms or acceptable use, or if we discontinue the service. In a discontinuation, you'll receive 60 days' notice and a working export.

12. Disputes

Dutch law applies. Disputes go to the courts of Amsterdam unless a mandatory consumer-protection law lets you pick a different forum. The European Commission's Online Dispute Resolution platform lives at ec.europa.eu/consumers/odr.

13. Changes

When these terms change materially we'll email affected accounts and update the "last updated" date. Continued use after the effective date constitutes acceptance.

Questions? hello@mindola.ai.

Acceptable Use Policy

The full AUP referenced by §4 of the Terms above. Violating it is grounds for content removal, suspension, or termination.

AUP · 1. Scope

This policy applies to everyone who uses Mindola - paid or free, owner or visitor, human or automated - and to every surface we operate: the dashboard, lenses, voice calls, the API, and any future channel we add. The policy applies to the content you upload, the lenses you publish, the conversations your visitors have, and the way you interact with the platform itself.

AUP · 2. Prohibited professional advice

A Mindola lens is an AI persona trained on your captures. It is not a licensed practitioner. You may not position a lens as giving:

  • Medical advice - diagnosis, treatment recommendations, prescriptions, or any output that would constitute the practice of medicine. Triggers the EU Medical Devices Regulation (2017/745) and unauthorized-practice statutes in every member state.
  • Mental-health care - therapy, psychiatry, clinical psychology, crisis counselling, or anything a visitor in distress could mistake for professional help.
  • Legal advice - anything that would constitute the practice of law in your or your visitor's jurisdiction.
  • Financial, investment, or tax advice - security recommendations, portfolio construction, tax planning, or any regulated brokerage activity.

You can talk about these subjects - "here's how I think about hiring a lawyer," "here's the framework I use to evaluate stocks" - but you cannot position the lens as the practitioner doing the work for the visitor.

AUP · 3. No impersonation

You may publish a lens only of yourself, or of someone who has signed a separate, standalone consent form before any training material is uploaded. Voice samples must be your own; signed consent from the verified-identity account is required.

Publishing a lens "of" a public figure, celebrity, politician, historical person, or any other individual without their written consent is prohibited regardless of how good your training material is. This is covered by NL Portretrecht (Auteurswet Art. 19-21), the right to one's likeness in most EU member states, and AI Act Art. 50(4) deepfake disclosure obligations.

You also may not impersonate a brand, service, or business you don't represent - including fake support accounts, fake official channels, or any lens that could be mistaken for an authorised representative of a third party.

AUP · 4. No minors as targets

The digital-consent age in the Netherlands is 16 (UAVG Art. 5 + GDPR Art. 8). You may not:

  • Publish a lens whose audience or marketing targets minors (a "Made for Kids" channel or its equivalent).
  • Upload content that depicts minors in a way intended to make them the subject of the lens.
  • Configure a lens to interact with under-16 audiences as a primary use case.

Visitors must confirm they are 16 or older before chatting; under-16 entry is blocked at the platform layer and may not be circumvented.

AUP · 5. Banned content

The following are prohibited on Mindola without exception:

  • Anything illegal where you, your visitors, or our infrastructure operates.
  • Sexual content involving minors (CSAM). Reported immediately to NCMEC and to the relevant Dutch authority; account terminated; matter referred to law enforcement.
  • Sexual content generated about a real, identifiable person without their explicit, verifiable consent - including via voice cloning.
  • Targeted harassment, threats, or doxxing of any individual or group.
  • Incitement to violence or content glorifying violent extremism, terrorism, or mass-casualty events.
  • Hate speech that dehumanises people based on protected characteristics (race, ethnicity, religion, gender identity, sexual orientation, disability, national origin).
  • Deceptive content designed to defraud - phishing pages, impersonation of a brand or service, scam funnels, fake support flows.
  • Malware, exploit code, or operational instructions for weapons (chemical, biological, radiological, nuclear, conventional), or content that materially uplifts an attack on critical infrastructure.
  • Disinformation campaigns - coordinated inauthentic behaviour, fake-news factories, electoral manipulation, or any lens whose purpose is to mislead at scale.

AUP · 6. Content you don't own

Every capture, URL ingest, file upload, and recording carries a warranty that you own or have a licence to the content. You may not:

  • Upload copyrighted material without permission or a clear fair-use / quotation basis.
  • Ingest paywalled, login-gated, or DRM-protected material you don't have rights to.
  • Use Mindola to launder or relicense content you don't own.

For YouTube material, upload your own files (downloaded via YouTube Studio) or use the YouTube Data API for transcripts and metadata - Mindola does not perform server-side video download. We operate a three-strike rule for repeat copyright infringement before permanent account removal. The notice-and-takedown process is documented in the Copyright section below.

AUP · 7. Platform integrity

You may not:

  • Scrape Mindola, evade rate limits, or operate automated tooling that interferes with other accounts.
  • Reverse-engineer the service to build a competitive product.
  • Probe, scan, or test the vulnerability of any system you don't own without prior authorisation. Vulnerability research is welcome via security@mindola.ai - test on your own account only.
  • Circumvent or attempt to disable platform safety layers, including the AI Act disclosures listed below.
  • Use the API or any other interface in a way that materially degrades service for other users.

AUP · 8. AI disclosure (non-negotiable)

The EU AI Act (Reg. 2024/1689) Article 50, effective 2 Aug 2026, requires every visitor to know they are talking to AI. Mindola enforces this at the platform layer. You may not:

  • Hide, customise, or remove the persistent "AI version of [Owner]" badge.
  • Suppress the voice-call audio cue ("I'm an AI version of [Owner]") that plays at the start of every call.
  • Remove the deepfake disclosure footer when the persona resembles a real person.
  • Train, prompt, or otherwise instruct a lens to claim it is human when a visitor asks.

Attempts to circumvent any of these are a termination-grade violation, not a warning-grade one.

AUP · 9. Voice cloning

Voice samples are biometric data under GDPR Art. 9. You may not:

  • Upload a voice sample that isn't yours, even with the speaker's spoken consent - the consent form must be signed by the same identity as the verified account.
  • Generate audio designed to defraud, defame, harass, or sexualise the person whose voice is cloned (including yourself, where the output targets others).
  • Use a cloned voice to commit identity fraud, evade voice-authentication systems, or impersonate someone in a context where they could reasonably be mistaken for the speaker.

AUP · 10. Spam and unsolicited contact

You may not use Mindola to send unsolicited bulk messages, operate cold-outreach lenses that contact people without their consent, or build mailing lists by scraping visitor sessions. Lenses must be invitations, not traps.

AUP · 11. Enforcement

We respond to reports submitted through /report or abuse@mindola.ai. Most reviews complete within 24 hours; CSAM and imminent-harm reports are triaged immediately. Depending on severity, the response is one of:

  • Notice - we tell you what's wrong and ask you to fix it.
  • Content removal - the offending capture, lens, or response is removed; the lens may be unpublished pending review.
  • Suspension - account access is paused while we investigate.
  • Termination - the account is closed and the data deleted under GDPR Art. 17. For termination-grade violations (CSAM, deepfake fraud, AI Act circumvention), this is immediate and not appealable.
  • Referral - to law enforcement, NCMEC, or the relevant supervisory authority where the law requires it.

AUP · 12. Appeals

Decisions other than termination-grade violations can be appealed to appeals@mindola.ai within 30 days. Appeals are reviewed by someone other than the person who made the original decision. We aim to resolve them within 10 business days. This complements your rights under Digital Services Act Art. 20 (internal complaint-handling) and Art. 21 (out-of-court dispute settlement).

AUP · 13. Changes

When this policy changes materially we'll email affected accounts and update the "last updated" date. Continued use after the effective date constitutes acceptance.

Questions or unsure where the line is? Mail hello@mindola.ai before you publish - we'd rather have the conversation up front.